Privacy policy

Last updated: August 14, 2026

IZZYSTORE.CO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience such as recommending products related to your purchases.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending communications by email, SMS, or other electronic channels, and showing you online advertisements for products or services based on your past purchases or activity.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. You are responsible for keeping your account credentials safe and should not share them with anyone else.
  • Communicating with You: We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • Vendors and Service Providers: With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • Business and Marketing Partners: With business and marketing partners to provide marketing services and advertise to you. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertisements and marketing based on your online activity.
  • At Your Direction or Consent: When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • Affiliates and Corporate Group: With our affiliates or otherwise within our corporate group.
  • Business Transactions and Legal Obligations: In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Third Parties

The Services are operated and managed directly by IZZYSTORE.CO. In certain cases, we may rely on trusted vendors or service providers to support technical operations, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. Any personal information shared with these parties will be limited to what is necessary to provide and improve the Services, and they are required to handle your information in accordance with applicable privacy laws and contractual obligations.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about individuals under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have made.

Additional Rights for UK and EEA Residents

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. Withdrawal will not affect the lawfulness of any processing carried out before your consent was withdrawn.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the same contact details, or lodge your complaint with your local data protection authority. For residents of the EEA, you can find a list of the responsible data protection supervisory authorities here online.


International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +852 9853 4082 or email us at izzystoreco@yahoo.com, or contact us at Unit 11, 15/F Block 2 Tak Fung Industrial Centre, 168 Texaco Road, Tsuen Wan, New Territories, Hong Kong SAR. For the purpose of applicable data protection laws, we are the data controller of your personal information.


IZZYSTORE.CO 營運本店及網站，包括所有相關資訊、內容、功能、工具、產品及服務，旨在為您提供精心策劃的購物體驗（以下稱為「服務」）。本《私隱政策》說明我們在您瀏覽、使用或進行購買及其他交易，或與我們聯絡時，如何收集、使用及披露您的個人資料。若本《私隱政策》與《服務條款》有任何衝突，則以本《私隱政策》有關個人資料收集、處理及披露的規定為準。

請仔細閱讀本《私隱政策》。當您使用或存取任何服務，即表示您已閱讀本《私隱政策》，並理解其中所述有關您資料的收集、使用及披露方式。

我們收集或處理的個人資料

當我們使用「個人資料」一詞時，指的是能識別您或可合理地與您或其他人士相關聯的資訊。匿名收集或已去識別化的資料不屬於個人資料，因為它不能識別或合理地與您相關聯。我們可能收集或處理以下類別的個人資料，包括從這些資料推斷出的資訊，具體取決於您如何使用服務、居住地及適用法律的要求：

  • 聯絡資料：包括您的姓名、地址、帳單地址、送貨地址、電話號碼及電郵地址。
  • 財務資料：包括信用卡、扣帳卡及金融帳戶號碼、付款卡資訊、交易詳情、付款方式、付款確認及其他付款資料。
  • 帳戶資料：包括您的用戶名稱、密碼、安全問題、偏好及設定。
  • 交易資料：包括您瀏覽、加入購物車、加入願望清單、購買、退貨、換貨或取消的商品，以及過往交易紀錄。
  • 與我們的通訊：包括您在與我們聯絡時提供的資訊，例如提交客戶支援查詢。
  • 裝置資料：包括您的裝置、瀏覽器或網絡連線資訊、IP 地址及其他唯一識別碼。
  • 使用資料：包括您與服務互動的方式及時間、瀏覽行為等。
  • 個人資料來源

我們可能從以下來源收集您的個人資料：

  • 直接由您提供，例如建立帳戶、使用服務、與我們聯絡或提供資料。
  • 透過服務自動收集，例如您的裝置在使用產品或瀏覽網站時，以及透過 cookies 或類似技術。
  • 由我們的服務供應商收集，例如我們委託他們提供技術支援或代為處理您的資料。
  • 由合作夥伴或其他第三方提供。

我們如何使用您的個人資料

根據您與我們的互動方式或使用的服務，我們可能會將您的個人資料用於以下目的：

  • 提供、調整及改善服務：我們使用您的個人資料以履行合約、處理付款、完成訂單、記錄您的偏好及感興趣的商品、發送帳戶通知、處理購買、退貨、換貨或其他交易、建立及管理帳戶、安排送貨、協助退換貨、讓您發表評論，並為您打造個人化的購物體驗，例如推薦相關商品。
  • 行銷及推廣：我們可能透過電郵、SMS 或其他電子渠道向您發送推廣資訊，並根據您過往的購買或使用紀錄，向您展示相關產品或服務的網上廣告。
  • 安全及防止詐騙：我們使用您的個人資料以驗證帳戶、提供安全的付款及購物體驗、偵測、調查或採取行動應對可能的詐騙、非法、不安全或惡意活動，保障公共安全並維護服務安全。您需妥善保管帳戶資料，不應與他人分享。
  • 與您溝通：我們使用您的個人資料以提供客戶支援、回應查詢、提供有效服務，並維持與您的業務關係。
  • 法律原因：我們可能因遵守適用法律或回應合法程序（包括執法或政府機構的要求）、參與民事調查、訴訟或其他法律程序，以及執行或調查可能違反我們條款或政策的情況而使用您的個人資料。

我們如何披露您的個人資料

在某些情況下，我們可能會根據本《私隱政策》向第三方披露您的個人資料，以達到合法目的。這些情況包括：

  • 供應商及服務提供者：與代表我們提供服務的供應商或第三方共享（例如 IT 管理、付款處理、數據分析、客戶支援、雲端儲存、履行及送貨）。
  • 業務及行銷合作夥伴：與業務及行銷合作夥伴共享，以提供行銷服務及向您推廣。我們的合作夥伴會根據其自身的私隱政策使用您的資料。根據您所在的司法管轄區，您可能有權要求我們停止共享您的資料以進行定向廣告或行銷。
  • 您的指示或同意：當您指示、要求或同意我們向第三方披露某些資料，例如安排送貨或使用社交媒體插件或登入整合。
  • 附屬公司及企業集團：與我們的附屬公司或企業集團內部共享。
  • 業務交易及法律責任：在涉及合併或破產等業務交易時，或為遵守適用法律義務（包括回應傳票、搜查令及類似要求）、執行服務條款或政策，以及保障或維護服務、我們的權利及用戶或其他人士的權利。

與第三方的關係

本服務由 IZZYSTORE.CO 直接營運及管理。在某些情況下，我們可能會依賴可信的供應商或服務提供者，以支援技術操作、付款處理、數據分析、客戶支援、雲端儲存、履行及送貨。任何與這些第三方共享的個人資料僅限於提供及改善服務所需，並且必須依照適用的私隱法例及合約義務處理。

第三方網站及連結

本服務可能提供連結至由第三方營運的網站或其他線上平台。若您使用這些連結進入非由我們控制或管理的網站，請自行查閱其私隱及安全政策及其他條款。我們不保證亦不負責這些網站的私隱或安全，包括其資訊的準確性、完整性或可靠性。您在公開或半公開平台（例如第三方社交媒體）提供的資料，亦可能被其他服務用戶或第三方平台用戶查看，並不受限制。我們提供此類連結並不代表我們認可該平台或其內容，除非在服務中另有明確聲明。

兒童資料

本服務並非為兒童設計，我們不會主動收集任何未達您所在司法管轄區成年年齡人士的個人資料。若您是已提供個人資料之兒童的父母或監護人，您可透過下列聯絡方式要求刪除該資料。截至本《私隱政策》生效日期，我們並無實際知悉有「共享」或「出售」未滿 18 歲人士的個人資料。

資料安全與保存

請注意，沒有任何安全措施是絕對完美或無法滲透的，我們不能保證「完全安全」。此外，您傳送給我們的任何資料在傳輸過程中可能並不安全。我們建議您避免使用不安全的渠道傳送敏感或機密資料。

我們保存您的個人資料的時間長短取決於不同因素，例如是否需要用於維持您的帳戶、提供服務、遵守法律義務、解決爭議或執行其他適用合約及政策。

您的權利與選擇

根據您所在的司法管轄區，您可能享有以下部分或全部權利。不過，這些權利並非絕對，僅在特定情況下適用，並且在某些情況下，我們可依法拒絕您的要求。

  • 查閱／知情權：您有權要求查閱我們持有的您的個人資料。
  • 刪除權：您有權要求我們刪除所持有的您的個人資料。
  • 更正權：您有權要求我們更正不正確的個人資料。
  • 可攜權：您有權要求取得我們持有的您的個人資料副本，並在特定情況下要求我們將其轉移至第三方。
  • 拒絕出售或共享以作定向廣告：根據您所在司法管轄區，您可能有權拒絕我們「出售」或「共享」您的個人資料，或拒絕將您的個人資料用於定向廣告。
  • 管理通訊偏好：我們可能會向您發送推廣電郵，您可隨時透過電郵中的退訂選項取消接收。如您退訂，我們仍可能向您發送非推廣性電郵，例如有關您的帳戶或訂單的通知。

英國及歐洲經濟區居民的額外權利

若您居住於英國或歐洲經濟區，並受當地法律的例外及限制約束，您除上述權利外，還可行使以下權利：

  • 反對處理及限制處理：您有權要求我們停止或限制在特定目的下處理您的個人資料。
  • 撤回同意：若我們依賴您的同意來處理個人資料，您有權撤回該同意。撤回不會影響撤回前基於同意所進行的合法處理。

您可透過服務中指定的方式或使用下列聯絡資料行使上述權利。

我們不會因您行使這些權利而對您作出歧視。在處理您的要求前，我們可能需要核實您的身份。根據適用法律，您可指定授權代理人代您提出要求。在接受代理人要求前，我們會要求提供授權證明，並可能需要您直接向我們核實身份。我們將依照法律要求及時回覆您的申請。

投訴

若您對我們處理您的個人資料有任何投訴，請使用下列聯絡方式與我們聯絡。根據您所在司法管轄區，您可能有權對我們的決定提出上訴，或向當地的資料保障機構提出投訴。若您居住於歐洲經濟區，可於網上查閱相關資料保障監管機構名單。

國際資料傳輸

請注意，我們可能會在您居住地以外的國家傳送、儲存及處理您的個人資料。

若我們將您的個人資料傳輸至歐洲經濟區或英國以外地區，我們將依賴認可的傳輸機制，例如歐盟委員會的標準合約條款，或英國主管機關發出的等效合約，除非該資料傳輸目的地已被認定具備足夠的保障水平。

本《私隱政策》的更新

我們可能會不時更新本《私隱政策》，以反映我們的實務變更，或因營運、法律或監管原因而作出修訂。我們將在本網站公布修訂版本，更新「最後更新」日期，並依照適用法律提供通知。

聯絡方式

如您對我們的私隱措施或本《私隱政策》有任何疑問，或希望行使您的相關權利，請致電 +852 9853 4082，或電郵至 izzystoreco@yahoo.com，或聯絡我們：Unit 11, 15/F Block 2 Tak Fung Industrial Centre, 168 Texaco Road, Tsuen Wan, New Territories, Hong Kong SAR。根據適用的資料保障法律，我們是您個人資料的資料控制者。